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Terms and Conditions of Use

Content

All content included in or made available through www.frameagain.com or the Frame Again mobile app, such as text, graphics, logos or images is the property of Frame Again and is protected by UK and international copyright and database right laws. The compilation of all content included in or made available through Frameagain.com is the exclusive property of Frame Again and is protected by UK and international copyright and database right laws.

You may not extract and/or re-utilise parts of the content of this media without our written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of the content of this media, without our express written consent. You may also not create and/or publish your own database that features substantial parts of or the Frame Again mobile App (e.g. our prices and product listings) without our written consent.

Links

To provide increased value to you, we may provide links to other websites or resources for you to access at your sole discretion. Such websites are owned and operated by third parties. We do not review or endorse such external sites or resources and are not responsible for the privacy practices or actions of such third parties or the content of such websites.

Governing Law

These conditions are governed by and construed in accordance with the laws of the UK. We both agree to submit to the non-exclusive jurisdiction of the courts of the UK.

Changes

We reserve the right to make changes to our website, policies, and terms and conditions, including these Conditions of Use at any time. You will be subject to the terms and conditions, policies and Conditions of Use in force at the
time that you use this media.

Terms & Conditions of Sale

These Conditions of Sale govern the sale of products by Frame Again to you.

Our contract

Your order is an offer to Frame Again to buy the product(s) in your order. When you place an order to purchase a product from Frame Again, we will send you an e-mail confirming receipt of your order and containing the details of your order. This order confirmation e-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send e-mail confirmation to you that we’ve dispatched the product to you.

Delivery

We only deliver to customers in mainland UK and Northern Ireland addresses. We cannot deliver to the Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands, BFPO addresses, or the Republic of Ireland. Deliveries are made using Royal Mail or courier, dependant on weight and volume.

Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.

We make every effort to deliver goods within our estimated timescales, however delays occasionally occur due to factors beyond our control. Frame Again shall be under no liability for any delay or failure to deliver the products within estimated timescales.

Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

Returns & Refunds

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. We will issue a refund on receipt, or exchange the item for a different frame if preferred. Please note that delivery charges are non-refundable.

Please note:

  • The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods;
  • The cost of returning the item to us is your responsibility;
  • The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.
  • Please send returns to Frame Again, Blackwell Print, Charles Street, Great Yarmouth, NR30 3LA