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FAQ

Where is my order?

If you’re waiting for an order that you should have received by now, please email mail@frameagain.com and we’ll do our best to help.

What are your Frames made from?

Our Frames are made from recycled plastic, the glass is 50% recycled (the most we could get for this type of tempered glass), neodymium magnets and nickel-plated ferrum strips, since you asked.

Who designed your frame?

A couple of amazing designers from London and Holland. Get in touch if you’d like to speak to them!

Can I change the photo in the Frame myself?

Of course! Simply follow the steps on the banderole packing that came with your Frame.

Can I switch the colours of my frame?

Unfortunately not, the parts of the frame are fitted together bespoke for each order and should not be swapped or removed.

What will my printed photos look like?

We print your beautiful photos on the highest quality, gloss photo paper using a badass printer. The photos are 5.5 inches by 5.5 inches squared. You can print straight from your Instagram account or upload any photo and crop it on our site.

What happens if I give Frame Again permission to use my photos for marketing purposes?

Firstly, we say ‘thank you’ for letting us use your lovely photos! If you’ve given us permission, we may use your photos on our packaging, website, app and adverts or for other marketing and promotional purposes. If you don’t want us to it’s fine, just let us know.

What happens to my photo once I have received my order?

Your photos will sit on our secure server for a limited time before being erased completely.

What about deliveries?

Delivery times are subject to weather delay and random other acts of misfortune. Please be patient in these circumstances, we endeavour to meet all our delivery targets.

What are your delivery costs?

90% of orders placed Monday – Friday before 9am are dispatched same day via 48 hour mail (typically 2 days delivery). Our delivery costs are as follows:

48 hour delivery to mainland UK costs £2.99 for one frame, £3.99 for two or more frames:

Number of Frames 48 Hour Next Day (if ordered before 9am)
1 £2.99 £7.99
2+ £3.99 £9.99

Do you ship internationally?

Yes! International shipping rates vary on where you are. The cost of your order will be shown at checkout. When ordering internationally, we recommend paying via PayPal, and make sure to use only English characters in the address information otherwise it confuses our system! Thanks!

Our website

We’re a new company and this is a new website, so any feedback is greatly appreciated. If you have any comments or questions, please email us at mail@frameagain.com

Do you have an App?

It’s in the works!The Frame Again App will be launched in 2017.

Orders

Returns and Refunds

Please see the Returns, Cancellations and Substitutions section of our Terms and Conditions.

Which payment methods do you accept?

Card Payment and PayPal. All orders can be paid for using a UK registered credit / debit card and international PayPal account. We offer various ways for you to pay online including Visa, MasterCard, Maestro, Diners Club, and Solo. We do not accept cheques or bank transfers.